Contact Center Executive
Job Description / Responsibility
- Handle Customer queries & complaints meeting the service level standard
- Ensure first contact resolution in every possible cases
- Effectively follow up and escalate the queries & complaints where necessary
Job Nature: Full-time
Educational Requirements:
- MBA/ BBA/ Masters/ Bachelor in Economics/ Business Studies/ Public Administration from recognized institutions
- Minimum CGPA: 3 out of 4
Job Requirements:
- Excellent verbal and written communication skills in English & Bangla
- Adequate computer literacy to work in online software modules & office packages
- Willing to work in any working-shifts (24X7)
Job Location: Anywhere in Bangladesh
Other Benefits:
- Competitive Salary, Incentives and benefits packages
- Career progression opportunity based on performance
- Festival Bonuses/ Medical Facilities/ Other benefits
