CITI Bank-এ নিয়োগ বিজ্ঞপ্তি

Designation: Senior Officer (C05)

Reporting to: Head of Citi service

Key Functional Responsibilities:

  • Attend daily inquiries from Corporate, FI clients for both EB and transactional inquiries.
  • Issue Audit Confirmation Certificate and Bank Certificates as per the validated client request
  • Support client to educate them with different self-service tools in Citidirect
  • Correspondence with global hubs to support local Bank clients
  • Maintain AFRD in Citidirect to eliminate manually generated report
  • Ensure STaRS entry
  • Providing prompt and high quality service to Clients.
  • Undertaking initiatives with relevant stakeholders to achieve set targets in terms of service standards for customer issues.
  • Investigate and resolve customer inquiries according to specific standard i.e. platinum, gold etc.
  • Continuing Customer Retention efforts with personal involvement in complaint/issue resolution.
  • Establishing Risk recognition, Control & Compliance Culture across the workplace.
  • Ensure Control Environment is strong enough to receive Satisfactory Audit Ratings
  • Log customer inquiries / investigations to STaRS and keep track of resolutions on a local, regional, and global level.
  • Escalate Suspicious Activities/Transactions


  • Identifying customer needs and constraints
  • Seeking to find out more about customers and provide a better service
  • Delivering on promises
  • Ability to lead confidently.
  • Good knowledge on products and processes.
  • Good interpersonal skills.
  • Clarity on communication.
  • Ability to work independently at any situation.
  • Ability to prioritize works.


  • Graduation/post-graduation in Business from any reputed university with at least 2/3 years’ of experience in any Commercial Bank.

Application Deadline: 02nd December 2016

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