Job Description / Responsibility
- This role is a major contact point for customers of the bank and thus is responsible for ensuring maximum satisfaction to the customers through high level of service ensuring compliance to all Bangladesh Bank & Internal policy. The incumbent will be responsible for authorization of all cash transaction, responding to customer queries, complaints promptly & on time. Job location: Anywhere in Bangladesh.
- Handle all sort of customer transaction with accuracy and efficiency to ensure highest level of customer satisfaction.
- Receive and resolve customer complaints and queries promptly.
- Promote and advise customers on products and services of the bank.
- Generate and prepare relevant reports and maintenance of important
logs and register to ensure compliance with BB and internal policies. - Maintenance of proper processes to ensure smooth operations.
Job Nature: Full-time
Educational Requirements:
- Four years of Graduation or Masters in any discipline from a reputed university.
Job Requirements:
- Good Analytical Ability
- Customer Focus
- Good Listening and communication skills
- Selling Skills
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